Objectives.

Inovelli aimed to achieve the following objectives:

 

  • Centralised Inventory Management: Consolidate inventory data from various channels to improve visibility and reduce stockouts.
  • Efficient Order Processing: Streamline order fulfilment and shipping processes to reduce lead times.
  • Enhanced Customer Experience: Improve customer satisfaction by providing timely support and resolving issues efficiently.
  • Data-Driven Decision Making: Utilise data analytics to gain insights into business performance and identify areas for improvement.
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Our Solutions.

To address these objectives, Systango implemented a comprehensive solution utilising Zoho’s suite of applications:

  • Zoho Inventory

    Integrated Zoho Inventory with various e-commerce channels to streamline inventory management and order fulfilment.

  • Zoho Books

    Implemented Zoho Books for efficient accounting and financial management, including B2B invoicing.

  • Zoho CRM

    Consolidated customer data and interactions into a single platform for improved customer engagement and relationship management.

  • Zoho CRM + Zoho Inventory

    Integrated Zoho CRM and Zoho Inventory to enable seamless tracking of orders, shipments, and customer interactions.

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Key Benefits.

  • Reduced operational costs by 20% through automation and streamlined processes.
  • Enhanced inventory accuracy by 10%, reducing stockouts and overstock.
  • Accelerated decision-making with real-time data and analytics.
  • Improved order fulfilment time by 15%, leading to increased customer satisfaction.

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